This Privacy Policy explains how RackFocus LLC / Sol Edit Engine collects, uses, and protects information related to Sol Edit Engine, also referred to as SEE.
1. Information We Collect
We may collect the following information:
- Name and email address
- SEE launch reservation details, including email address, preferred monthly or yearly plan, and communication consent
- Order, license, subscription, and payment status information
- License key, activation status, app version, device information, operating system, and diagnostic information
- Support ticket information, including email address, category, subject, issue description, optional SEE version, operating system, DaVinci Resolve version, and consent to process the request
- Crash reports, logs, or troubleshooting files if you choose to provide them
- Website activity collected through Meta Pixel, including pages viewed, referring URL, browser and device information, IP address, identifiers, and cookies or similar technologies
- Optional product feedback or feature requests
Payment information is processed by Lemon Squeezy or another authorized payment provider. We do not directly store full credit card numbers.
2. Local Project and Media Data
Sol Edit Engine is designed primarily as a desktop application. Project files, footage, media paths, timeline information, camera/profile mappings, LUT selections, watch-folder settings, Folder Structures, Review Queue items, Taste Model data, archive settings, reports, thumbnails, and workflow data may be processed locally on your computer.
We do not upload your raw footage, project media, or timelines to our servers by default.
If you send us logs, reports, screenshots, project details, or files for support, we may review that information to help troubleshoot your issue.
3. License Activation Data
Sol Edit Engine may use license activation, device, version, and subscription status information to verify access, prevent fraud, manage activations, provide updates, and support offline or online licensing features.
Activation data may include a license key, account email, subscription status, app version, operating system, and a device identifier or hashed device fingerprint, depending on the licensing system in use.
4. Optional Third-Party Integrations
Sol Edit Engine supports or may connect to third-party services and tools such as DaVinci Resolve, Lemon Squeezy, user-selected AI providers, Google Calendar for demo scheduling, FFmpeg, audio utilities, operating system APIs, and other workflow utilities.
When you enable or use an AI or cloud-based feature, SEE will identify or document the information that may be sent to the selected service. We do not send raw footage to AI services by default.
Third-party services have their own privacy policies and terms.
5. OpenAI and Bring Your Own Key Features
OpenAI or other user-selected AI features may use metadata, analysis summaries, user prompts, reports, selected settings, thumbnails, or other information only when you enable or use those features.
When you connect your own API key, the key may be stored locally on your device or through your operating system's credential storage, depending on the app version and platform. You are responsible for third-party API usage, billing, and account settings associated with your own API key.
Raw footage is not sent to AI services by default.
6. How We Use Information
We use information to:
- Provide software access and license activation
- Process purchases, subscriptions, renewals, refunds, and support requests
- Route, respond to, and troubleshoot support tickets
- Deliver updates and product communications
- Confirm SEE reservations and communicate launch availability
- Measure website visits and advertising performance
- Improve Sol Edit Engine
- Troubleshoot bugs and technical issues
- Prevent fraud, abuse, unauthorized access, and license misuse
- Comply with legal obligations
7. Sharing Information
We may share limited information with trusted service providers only when needed to operate the business, including payment processors, licensing systems, hosting providers, analytics tools, customer support tools, email providers, and security or fraud-prevention providers.
We may publish generalized information about a confirmed bug, including an issue ID, affected versions, status, symptoms, workaround, and resolution. We do not publish the reporter's email address, name, client identity, private project details, or client-confidential media with a known-issue entry unless the person explicitly authorizes that disclosure.
We use Meta Pixel (Pixel ID 1723981127839341) to send PageView events and related browser, device, network, cookie, and website activity data to Meta Platforms, Inc. for website analytics and advertising measurement. Meta processes this information under its own Privacy Policy and may associate it with a Meta account.
We do not sell personal information for money. Some privacy laws may define disclosures through advertising technologies as “sharing.” You may contact us to exercise any applicable opt-out rights.
We may disclose information if required by law, legal process, fraud prevention, security protection, or to enforce our rights.
8. Data Retention
We retain personal information only as long as reasonably necessary for business, legal, tax, support, licensing, and security purposes.
Support tickets, replies, logs, and diagnostic files may be retained while a request is active and for a reasonable period afterward for troubleshooting, security, service history, and legal purposes, then deleted when no longer needed.
Temporary hashed network identifiers used to limit support-form abuse are retained for no more than one hour. The support form does not accept file uploads.
Reservation email addresses and plan preferences may be retained until launch communications are complete or until you ask us to remove them. Temporary hashed network identifiers used to limit reservation-form abuse are retained for no more than one hour.
9. Security
We use reasonable technical and organizational measures to protect personal information. However, no system can be guaranteed completely secure.
You are responsible for maintaining backups of your projects, footage, media files, exports, and related production assets.
10. Your Choices
You may contact us to request access, correction, deletion, or restriction of your personal information, subject to legal, tax, fraud-prevention, licensing, security, and business record requirements.
You may unsubscribe from marketing emails by using the unsubscribe link or contacting us.
You can limit cookies through your browser settings and manage advertising preferences through Meta’s ad preferences. You may also contact us about applicable privacy choices.
11. Children's Privacy
Sol Edit Engine is not intended for children under 13, and we do not knowingly collect personal information from children.
12. International Users
If you use Sol Edit Engine from outside the United States, your information may be processed in the United States or other countries where our service providers operate.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date or last updated date.
14. Contact
For privacy questions, contact:
RackFocus LLC / Sol Edit Engine
Email: support@soleditengine.com
Website: SolEditEngine.com